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FAQs

Shipping & Delivery

How much is delivery?

How can I track my order?

How long will it take to ship my order?

Are items dispatched together, or in separate packages?

To which countries does Gonunu ship?

Are there any restricted delivery areas?

Do Gonunu shipping rates include customs fees, duties and taxes?

Can you offer a specific day for when delivery will be made?

Can I change my shipping address after my order has been dispatched?

What if my package was returned to Gonunu as "undeliverable?"

Why was my package undeliverable?

What happens if an incorrect address is provided for the delivery?

How is a failed delivery processed?

Security

Is my personal information kept secured?

Can I place my order across the telephone?

Website security

Other FAQs

The quality of clothing is just has high as many name brand items but Gonunu is a lot cheaper. Why?

Why do my packages sometimes arrive in plastic wrapping?